Privacy Policy

Privacy Policy – Weavor Carpets Ltd

Last updated: 22-09-2025

At Weavor Carpets Ltd, we value your privacy and are committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights under UK GDPR.

1. Information We Collect

We may collect the following information when you contact us or use our services:

Name, address, phone number, and email address

Property details for surveys and fitting

Payment details (processed securely – we do not store card information)

Communications via phone, email, WhatsApp, or our website contact form

2. How We Use Your Information

We use your information to:

Provide quotes and carry out carpet supply & fitting services

Arrange deliveries and fittings with our team and suppliers

Send updates about your order or appointment

Respond to enquiries and provide customer support

Improve our services and website experience

We will never sell or share your data with third parties for marketing. Data is only shared with suppliers or fitters where necessary to complete your order.

3. Legal Basis for Processing

We process your personal data on the following lawful bases:

Contract: to provide quotes, supply carpets, and complete fitting services

Consent: when you opt-in to marketing communications

Legal Obligation: to meet financial, tax, or legal requirements

4. How Long We Keep Your Data

Customer records: kept for up to 6 years (for tax/legal compliance)

Enquiries (where no purchase is made): kept for up to 12 months

You can request deletion sooner (see Section 6).

5. Cookies & Website Tracking

Our website may use cookies and analytics tools to improve user experience and monitor performance. You can manage cookies in your browser settings.

6. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you

Request correction or deletion of your data

Object to certain uses of your data

Withdraw consent for marketing at any time

To exercise these rights, contact us at: info@weavor.co.uk

7. Data Security

We take appropriate measures to protect your personal data from loss, misuse, or unauthorised access.

8. Contact Us

If you have any questions about this policy or how we handle your data, please contact:

Weavor Carpets Ltd
Company Number: Weavor Carpets Ltd
Email: info@weavor.co.uk
Phone: +44-7350 474441

If you are not satisfied with how we handle your data, you also have the right to complain to the Information Commissioner’s Office (ICO): www.ico.org.uk